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Sales and Refunds Policy

Last updated: October 24, 2025

This Sales and Refunds Policy describes how purchases, payments, and refunds are handled on ivankoval.com, operated by FOP Koval Ivan (“we”, “our”, or “us”).
By purchasing a product from our Site, you agree to this policy in addition to our Terms of Use and Privacy Policy.

1. Digital Product Sales

All products available on ivankoval.com are digital downloads.
Once your payment has been successfully processed, you will receive access to download the purchased files.

Please note:

  • You are responsible for ensuring that your software or device supports the file formats before purchase.
  • You are purchasing a non-exclusive, non-transferable license to use the digital content according to the usage terms provided with each product.

2. Pricing and Payments

  • All prices are listed in the currency shown on the Site (UAH or USD).
  • Payments are processed securely through third-party services such as Fondy or PayPal.
  • We do not store or have access to your credit card or payment information.

We reserve the right to change product prices at any time without prior notice.

3. Refund Policy

Since our products are digital files that cannot be physically returned, all sales are final.
We do not offer refunds, exchanges, or cancellations once a product has been downloaded.

Refunds may be granted only in exceptional cases, such as:

  • You were charged twice for the same order due to a technical error.
  • You received the wrong file (proof required).
  • The file is corrupted or missing essential elements, and we are unable to provide a corrected version.

To request support regarding an issue, please contact us at info@ivankoval.com within 7 days of purchase, providing your order details and a description of the problem.

4. Download Access

After successful payment, download links are delivered automatically or sent via email.
You are responsible for saving your files securely once downloaded.

We may limit the number of downloads per purchase or set an expiration time for download links to prevent unauthorized sharing.

5. Taxes

All prices include applicable taxes according to Ukrainian law unless stated otherwise.
You are responsible for any additional taxes or fees required by your local jurisdiction.

6. Contact

If you have any questions about our Sales and Refunds Policy, please contact us:

FOP Koval Ivan
Email: info@ivankoval.com
Website: https://ivankoval.com